Get an invoice or correct billing details

Find or request a copy of your invoiceCopy Anchor Link

1. Check the inbox and spam folder of the email used at checkout for the invoice or order confirmation. Tracking is sent separately when a physical order ships.
2. If it is missing, contact Vitruve support with your order number, checkout email, and approximate purchase date. For a subscription, include the account and organization email too, if different.
3. Say whether you need an invoice, receipt, or proof of payment and which purchase it covers. The team can locate the order and send a copy or explain which seller issued the receipt.

If you purchased through Apple or Google Play, check the purchase history and receipt in the account used to pay. A shop order, team sales quote, and app-store purchase can have different billing channels.

Invoice in a company name or with a tax IDCopy Anchor Link

Enter your company name, billing address, and VAT/tax ID at checkout when possible; the billing address can differ from the delivery address. For a missing or incorrect name, tax number, address, or description, send the order number and complete corrected billing details to support. Ask the team whether a corrective invoice is needed for a previously issued invoice. For an eligible cross-border EU business purchase, request a VAT review before paying so the sales team can check the tax details and arrange the appropriate invoice. Do not assume a tax exemption applies automatically.

Payment methods and pro forma quotesCopy Anchor Link

The Vitruve shop checkout shows the methods available for your order, typically card and PayPal. Vitruve does not add a card fee; any charge comes from your bank or card provider. Payment is made in full before the order ships.

Vitruve does not offer instalments, financing, or buy-now-pay-later for hardware. Your bank, card provider, or PayPal may offer its own instalment option. A subscription bought in the mobile app is billed by Apple or Google Play, not by Vitruve.

If you need a bank transfer, purchase-order process, payment link, or pro forma invoice for a team, school, or clinic, request a quote. Include the number of encoders, software needs, delivery country, billing entity, and a contact email. The team will confirm which methods and terms are available for your order. Do not send a transfer to account details copied from an old message without confirming them on your current quote.

For a parcel held by customs, ask the carrier which invoice or recipient document it needs, then request the relevant order invoice from support. See Shipping and customs.