Find a workout you cannot see
Check your workspace, filters, unfinished sessions, and pending uploads before changing or clearing anything on your device.
Use the original recording device first. Do not clear its app/browser storage, reinstall, or sign out while the session might still be stored locally.
1. Check where you are looking
Select the organization where you trained. Open History, choose a date range that includes the session, and clear workout-name and exercise filters. Scroll to load older entries.
If your coach recorded the session, ask them to confirm which athlete profile was selected. A duplicate profile or a different organization can explain why you cannot see it.
2. Check whether the workout was finished
Open the same training flow on the recording device. If it restores your active workout, review it and use the footer’s Finish when you are ready to save. History can also show Active Workouts; do not delete one to try to make it upload.
3. Check pending uploads
Return online and open Training → Pending workouts. Use Retry for the relevant entry. If a conflict needs Resolve, check with your coach or support before choosing a version. Save a recovery JSON copy when available.
Follow Finish and sync for the full upload checks. Your coach cannot see a session that is still only on your device.
4. Check the recording mode
Quick Tracking does not save workouts. Manually ticking a set does not create device-measured reps. A discarded session is different from an upload waiting to complete.
Still missing?
Contact support with your organization, session date/time, workout type, device, and what you found in Pending workouts. Keep the original device’s data intact until the issue is resolved.