Get help with your training
Resolve athlete access, plan, recording, and device problems using the right checks and the information your coach needs.
Start with the symptom. Keep unsynced work on the original device while you investigate.
| What happened? | What to do next |
|---|---|
| I cannot sign in | Use Sign-in help. |
| My team is missing | Check your email and accept your invitation. |
| Today’s workout is not listed | Check the date and organization, then ask your coach to confirm your assignment. |
| My workout is not in History | Follow Find a missing workout. |
| My encoder will not connect | Check Connected and Active, then connection troubleshooting. |
| My numbers look wrong | Check the metric, protocol, units, and load. |
| A history range or feature is unavailable | Ask your coach about the organization plan and your role. |
| My hardware is damaged | Use Hardware problems. |
Ask your coach or support
For a plan or athlete-profile problem, your coach can check your assignment and organization. For an app or hardware problem, contact support with the organization, device/platform, approximate time, and the steps that led to the issue.
Do not send your password. If your device offers a recovery JSON file, preserve it and share it through the support channel requested rather than posting it publicly.
Talk to your coach in Chats
Reply in an existing team conversation, find shared files, and give your coach enough detail to understand a workout question.
Find a workout you cannot see
Check your workspace, filters, unfinished sessions, and pending uploads before changing or clearing anything on your device.