Check your plan and feature access
Understand organization-level plans, role requirements, Coach Mode, data windows, and why a feature may be missing.
Features belong to an organization’s access model, not just to the email you use to sign in. Your role, the organization’s plan, additional features, and sometimes Coach Mode all affect what appears.
Check the selected organization
Open Organization → Subscription where your role permits it, or ask the Owner to check the plan type and dates. The same account can have different capabilities in a personal workspace and a team workspace.
The app uses plan names including Free, One, Lite, Basic, Elite, and Professional. Commercial bundles and promotions can vary; use the app and your purchase details for the current terms. The support site describes Free as for solo athletes, Basic as entry level for small teams, Elite for growing organizations, and Pro (the app's Professional) for large teams and gyms.
Understand the main feature requirements
| Feature | Key access requirement |
|---|---|
| Personal training, exercise viewing, wellness, and equations | Available across basic roles/plans within personal access. |
| Builder, templates, live programs, and Labs | A plan including these features; planning/analytics management also needs Owner or Coach role. |
| Athletes, Teams, Coach Mode, and Leaderboards | Owner/Coach on an eligible team plan, currently Lite or above. |
| Chats and Security passcode | Eligible plan, currently Elite or Professional; management actions are coaching tasks. |
| Invite coaches or manage their athlete assignments | Owner with staff-management access, currently Elite or Professional. |
| Partner export integrations | Owner with export-integration access, currently Elite or Professional. |
| Injury reporting | Eligible plan, currently Professional; recording is a coaching action. |
| API keys and Intelligence | Owner with the corresponding feature, currently Professional. |
| AI connectors (Claude, ChatGPT, and other assistants) | Owner or Coach with AI-connector access, currently Professional. Coaches share only their visible athletes. |
| Wearable import | One (1 connection), Lite (15), Basic (200), Elite (500), Professional (1,000); not Free. Available to every role. |
| Sprint and Reaction | The organization’s Timing Gates feature and compatible hardware; this is not determined by plan tier alone. |
One is an individual plan. It can include planning and personal Labs without granting a team roster or Coach Mode. Labs also checks your organization role; its Me view is the individual One context, not a general team page.
History windows are not strictly cumulative
The current standard plan mapping provides:
| Window | Standard plan availability |
|---|---|
| 30 Days / 3 Months | Free, One, Lite, Basic, Elite, Professional. |
| 12 Months | Free, One, Elite, Professional. |
| All Time | One, Professional. |
Trial or specially enabled organizations can differ. This explains why moving between an individual and a team workspace can change the ranges you see. Read access and export permissions are related but not identical; export also depends on role.
A greyed-out window does not mean older sessions have been deleted.
Limits and renewal
Programs, reusable templates, athletes, coach invitations, leaderboards, and wearable connections can have separate limits. Check the resource named in the app’s message rather than treating all limits as one allowance.
Renewal controls differ by purchase channel. On web, available actions can lead to the store or sales; native purchases use the available in-app purchase flow. Check the subscription’s dates and your purchase confirmation before assuming it renews automatically.
If a feature should be included
Follow the missing-access checklist: organization, role, Coach Mode, athlete selection/assignments, plan, add-on, and platform. If those match but the feature is still absent, send the Owner’s plan information and exact screen to support.
Transfer organization ownership
Hand full administrative control of your organization to another registered member, and know what changes for you afterward.
Connect wearables and external services
Use Import for athlete wearable connections, Export for partner platforms such as RockDaisy, TeamBuildr, and FYTT, and API Access for owner-managed keys.