Fix AI assistant connection problems

What to do when an AI assistant can’t connect to Vitruve, keeps asking you to sign in, or says data isn’t visible.

What you see	What to do
AI connectors is missing from Vitruve’s Settings	Your role is Athlete, or the plan does not include AI connectors. See Plan and access.
“None of your organizations can use AI connectors”	Same cause. Connect with an Owner or Coach account of an eligible organization, or ask the Owner to check the plan.
“AI connectors aren’t enabled for your role or plan in that organization”	Choose another organization on the consent page, or ask the Owner.
“This app couldn’t be verified”	Remove Vitruve from the AI app and add it again with the exact URL `https://mcp.vitruve.fit/mcp`.
“This connection request is invalid”	Update the AI app, or use one of the apps in Connect your assistant.
“This connection request has expired”	The consent page was open for more than 10 minutes, or already answered. Start the connection again from the AI app.
“Too many attempts” on sign-in	Several wrong passwords in a few minutes. Wait, then try again, or use Forgot your password?.
The app worked, then asks you to sign in again	The connection was revoked or ended. See When a connection ends on its own, then reconnect.
The assistant says an athlete isn’t found or visible	As a Coach, you only share the athletes you can see in Vitruve. Check the spelling, or ask the Owner.
The assistant answers from the wrong organization	Each connection reads one organization. Revoke it and connect again, choosing the right one.
The assistant doesn’t use Vitruve at all	Check that the Vitruve connector is turned on for this conversation, then mention Vitruve in your question.
The assistant says a result is too large	Narrow the question: one athlete, one exercise, or a shorter period.

Still stuck? Contact support with the AI app you use and the message you see.