Plans and billing
Find out what works without a subscription, how to choose or activate a plan, and how to renew or cancel it.
The encoder is a one-time hardware purchase. You can train individually with the Free app; paid plans add access for different workflows. Your organization, role, purchase channel, and plan determine what you see.
| Your question | Read this |
|---|---|
| Do I need a subscription? Which plan is for an athlete, coach, or team? What does it cost? | Choose a plan |
| I bought a plan but it says Free or expired. How do I activate or renew it? | Activate or renew |
| How do I stop renewal, and what happens to my account? | Cancel a subscription |
| When does my current plan end and which features do I have? | Check your plan and feature access |
| I cannot sign in at all | Sign-in troubleshooting |
If you bought an encoder with software, check the order confirmation for the exact bundle. Buying a standalone encoder does not by itself mean you bought a paid team plan. For help matching a payment to an account, include the purchase email and order number when you contact support.
Labs is empty or the result looks unexpected
Check access, screen size, analysis scope, metric calculations, measurement sources, presets, and dashboard state.
Choose a plan for your training
Compare individual and team use, understand which features need a paid plan, and request current pricing or a quote.