Labs is empty or the result looks unexpected

Labs has deliberate empty and waiting states. Use the message to choose the next check rather than assuming an empty chart means lost workouts.

If Labs itself is unavailableCopia il link

Check, in order:

1. The selected organization. Labs reads the roster of the organization you are in.
2. Your role and athlete access. Team boards need an Owner or Coach role with permission to read athletes. Other users receive their own personal profile rather than a squad view.
3. Coach Mode. Turn it on for the team workspace. With it off, your Labs sidebar shows personal Overview, Trends, and Records. See Coach Mode.
4. The plan. Labs must be included. One-plan users can use personal profile boards with Labs access; they do not receive the team workspace.

If it needs a wider screenCopia il link

Comparison, Trend, Ranking, Relationship, Scoresheet, and the Trends and Records tabs of a profile need a window 1024 px or wider. Enlarge the window or use a desktop. This is not a data or Bluetooth issue.

Below 1200 px, Setup moves from the side panel to the top of the page and the Assistant tab is not shown.

If there are no athletes or valuesCopia il link

Open Setup and check:

1. The Date window includes known measurements, and your plan’s history covers it.
2. The Team or Athletes selection is the one you intended.
3. No unintended athlete filter. Athletes with nothing recorded for an attribute never match a filter on it.
4. A metric and a supported calculation are selected.
5. The right Exercise for an exercise-dependent metric. A built-in and a similarly named custom exercise are different.
6. No overly narrow value or source filter on the metric.
7. The source workouts were finished and uploaded, or the manual values were saved.

Then select Refresh. Labs does not update open pages by itself.

If an analysis did not loadCopia il link

“This analysis did not load” shows the reason and a Try again button. “Labs could not be reached” means a connection problem. “Showing the last result that loaded” means the newest request failed and you are looking at the previous result.

If two views show different valuesCopia il link

Compare the calculation first: latest, highest, lowest, average, median, percentile, and count answer different questions, and Count is a total, not a number of readings. Then compare the exercise, metric filters, window, period size, unit, and manual versus device source. See Metrics and calculations.

Comparison columns and Relationship axes are configured independently. A correct first column does not configure the others.

If a percentile changes without a new performanceCopia il link

Benchmarks is relative to the selected measured athletes. Changing the squad changes the reference group and every percentile. Missing metrics are not zeros, and unmeasured athletes get no card.

If my setup or presets are goneCopia il link

Labs setups and presets are kept in the browser on that device. A different browser, a private window, another computer, or cleared site data starts from the defaults. Dashboards are saved to your account and are not affected.

If Save as preset or Rename does nothing, the name is empty or already used on that page. Choose another name.

An older preset may name athletes or a team that no longer exist; the panel says it “is reading what is left”. Reselect the roster and save it again.

If Scoresheet values do not appearCopia il link

Check that you selected Save and saw Values saved. Then check the sheet’s date and time, athlete, metric, exercise, and unit, and open a window that includes that date. Values entered by hand are manual measurements, not workout reps.

If a dashboard change does not stayCopia il link

Dashboards save automatically. If you see “The dashboard could not be saved”, check your connection; your changes stay on the page. If the dashboard was edited in another tab or browser at the same time, the other version may have replaced yours. Edit a dashboard in one place at a time.

If one widget is blank, check the dashboard’s shared scope, then that widget’s metrics and exercise.

If you still need helpCopia il link

Send the Labs page name, the athletes, the dates, the metric, calculation, exercise, and filters, and the expected versus actual result. Include a specific session from History when possible. Use the support checklist.